Question 1

Why is a deposit required to secure an appointment?

Accepted Answer

To provide the highest level of service and accommodate our clients' schedules, we require a deposit to exclusively lock in your time slot. This policy helps us eliminate last-minute cancellations, ensuring our studio runs smoothly and respects everyone's time. Your deposit is safely held and fully credited toward your final invoice on the day of your service.

Question 2

What is your cancellation and rescheduling policy?

Accepted Answer

We understand that Toronto's dynamic schedules can change. You may seamlessly reschedule or cancel your appointment without any penalty up to 48 hours before your reserved time. Cancellations made within the 48-hour window will result in the forfeiture of your deposit to cover the reserved studio time.

Question 3

Can I share reference photos of my desired look before my visit?

Accepted Answer

Absolutely, we highly encourage it! To streamline your experience, our smart booking engine allows you to securely upload reference photos during the reservation process. This ensures our styling team is fully prepared with the right formulations and tools the moment you walk into the studio.

Question 4

How long should I expect my hair or makeup service to take?

Accepted Answer

The duration varies based on the complexity of your requested service—ranging from 40 minutes for a signature cut to over 2 hours for comprehensive balayage or full bridal packages. Our intelligent booking system automatically calculates the exact time required and reserves it exclusively for you.

Question 5

What time do the earliest morning appointments begin?

Accepted Answer

Our standard studio calendar opens at 9:00 AM for makeup and styling services. If you require an early morning accommodation for a special event or bridal preparation in the Greater Toronto Area (GTA), please reach out to our digital concierge via WhatsApp to arrange a VIP time slot.

Your Questions, Answered.

Booking & Financial Policies

Preparation & Digital Consultation

Timing & Logistics

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